Frequently asked questions about attending concerts

Useful information from admission to encores

Entrances
To avoid crowds, please use the Am Heumarkt entrance when attending an event in the Mozart Saal.

Too early for the concert?
Admission to the building is possible from 1 hour before the start of the concert, admission to the hall begins 45 minutes before the start of the concert.

Buffets
The buffets are open before the concert and during the interval. EssDur - Restaurant in the Konzerthaus.

Smoking
Smoking is not permitted anywhere in the Konzerthaus.

Disabled toilets
The Wiener Konzerthaus has four disabled toilets:

  • 2UG: WC facility »Berio-Saal«
  • Ground floor: Next to the passenger lift in the »Großer Saal« (vestibule)
  • ZG: Next to the passenger lift in the »Großer Saal« (WC facilities in the »Schubert-Saal«)
  • 1OG: Next to the »Großer Saal« passenger lift (»Großer Saal«l ground floor, rear right)

Passenger lifts
The use of the lifts is reserved for guests with walking disabilities.

  • Lift in the Lothringerstraße intermediate foyer: »Berio-Saal«l - »Großer Saal« (Cercle, Parterre and Estraden seats) & »Schubert-Saal« - »Großer Saal«l (balcony and box seats)
  • Lift in the cloakroom hall »Mozart-Saal«: »Mozart-Saal« (fauteuil, cercle and parterre seats) - »Mozart-Saal« (balcony left) - »Mozart-Saal« (balcony right)
  • Third lift: Buffet »Berio-Saal« - Restaurant - »Großer Saal« (Cercle, Parterre and Estraden seats), »Mozart-Saal« & »Schubert-Saal« - »Großer Saal« (balcony seats) - »Großer Saal« (gallery seats)

Children's events & concert visits with children
Special children's events (e.g. as part of the Piccolo and Concertino cycles) are offered for children up to the age of 12. Of course, children aged 5 to 12 are also welcome at all other events organised by the Wiener Konzerthausgesellschaft. However, in the interests of both children and other visitors, we ask that you do not take children, regardless of their age, to events that could overtax their individual level of development and behavioural maturity.

We ask for your understanding that, for safety reasons, it is not possible to bring prams or similar into the auditorium at children's events.

Encores
The encore service of the Wiener Konzerthaus will inform you by text message a few minutes after the end of the event about the encores played - of course only for those concerts for which you have purchased tickets. Please register for the encore service in My Area.

You can also find encores on our website the day after the concert. To do this, go to the Program & Tickets section and call up the desired concert in the calendar.

Lost - Found
If you have lost something in the Wiener Konzerthaus, please contact our lost property office - on site directly at the switchboard/porter's lodge (in the Lothringerstraße entrance foyer) or by calling +43-1 242 00-0 or sending an email to wiener@konzerthaus.at.

House rules
By purchasing an admission ticket, visitors recognise the house rules of the Wiener Konzerthaus.